Frequently Asked Questions
Everything you need to know about shopping with KidKraft
What is your shipping policy for new collections?
We offer standard shipping (5-7 business days) and express shipping (1-3 business days) on all orders. Orders over $100 qualify for free standard shipping within the continental United States.
How do I return an item that doesn't fit?
We accept returns within 30 days of purchase, provided the items are unworn, unwashed, and have the original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Where can I find your sizing guide?
Every product page features a detailed 'Size & Fit' link. Since our fashion pieces range from slim to oversized fits, we recommend checking the specific measurements provided for each garment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
KidKraft is committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with Fair Trade certified factories.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 60 minutes of placement by contacting our customer support team via live chat.